Field Services Quality coordinator (Based in Veneto, Emilia-Romagna or Lombardy)
At Bridgestone Mobility Solutions, we are looking for a Field Service Quality Coordinator (based Veneto, Emilia-Romagna or Lombardy) in this role you will be responsible for ensuring the highest standards of installation quality through regular audits, feedback collection, and compliance with company policies. This field role involves extensive travel (approximately 4 days per week) to provide ongoing training to installation partners and field technicians, develop technical documentation, and support complex processes and large accounts.
Responsibilities:
Prospect new business partners with technical background;Installation quality, Audit, and Compliance:Conduct regular on-site audits of installations and field service appointments, technician performance, and processes to ensure adherence to company policies and regulatory standards.
Monitor and track installation work orders, proactively identifying deficient installations or services, and deciding on appropriate measures to resolve issues.
Gather and analyze feedback from Customer Support (CS), Customer Success Managers (CSM), Account Managers (AM), and administrative staff to identify and validate installation complaints, ensuring alignment with invoicing processes.
Support complex processes and large accounts by collaborating with Account Managers and the Field Services team to ensure high-quality service delivery.
Support the region on installation issues/questions by working with the Field Services team, Admin Team, Installation Partners, CS 2nd line, and Product Management (for new product introductions, CAN analysis, and testing).
Provide ongoing training for IPs and field technicians, focusing on new installations and procedures.
Develop and maintain a training calendar, scheduling trainings on specific weekly days.
Conduct training sessions whenever a new product or IP feature/installation tool is introduced (e.g., Webfleet video), ensuring all certified IPs are up to date with the latest standards.
Ensure all IPs are up to date with product knowledge and service standards.
Utilize validation tools (e.g., toolkits) to ensure training effectiveness and adherence to standards.
Define technical documentation tactics (Add-on Guides) in line with the Manager's strategy, covering devices portfolio installation and field application usage for Certified IPs, self-installed customers, and affiliated Bridgestone retail partners.
Create and update technical documentation to support training and installation processes
Collaborate with the quality team to gather feedback from customers after service appointments and analyze the data to improve overall service quality.
Introduce new processes as required to enhance the customer experience and eliminate gaps.
Your Profile:
Experience required:Minimum 5 years of experience working with telematics devices, connected vehicle technologies, or complex automotive system installations
Deep technical understanding of vehicle electronics, CAN bus systems, sensors, and embedded telematics platforms. Proficiency in MS Office software (especially Excel);
Hands-on experience with vehicle hardware installation, troubleshooting, and field validation.
Strong analytical skills with proficiency in MS Office tools, especially Excel (formulas, pivot tables, data analysis).
Familiarity with basic project management principles (planning, task tracking, risk mitigation).
Great autonomy and capacity to proactively prioritize tasks and solve organizational situations.
Comfortable with conflict management.
Open to new insights and flexible in response.
Italian: Native required for daily communication with local customers, suppliers, partners and regional stakeholders.
English: Professional working proficiency required for internal communication, reporting, and interaction with international stakeholders.
What can you expect from us?
The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don’t like the people you work with;
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that.
Let’s not forget the good stuff!
22 annual leave days.
One-time payment to set up your home office.
Birthday off, volunteering and additional time off.
Unlimited Access to LinkedIn Learning.
Additional health insurance.
Contributory pension scheme.
Access to Gofluent platform to learn new languages.
Free access to CALM (top mental health app).
Employee Assistance Program.
Discount on Bridgestone Tyres.
Who are we?
We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.
The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.
Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.
Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.
Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.
For further information, please visit webfleet.com. Follow us on Twitter @WebfleetNews and Instagram @bridgestonemobilitysolutions. For more information about Bridgestone in EMEA, please visit www.bridgestone-emea.com and Bridgestone newsroom.
Want to join us?
If that’s a yes, please apply and upload your CV (In English only)
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.