Field Service Intern (Spanish Speaker)
Are you looking for a job where you are responsible for processing installation orders via Salesforce, coordinating installations, and ensuring effective communication with installation partners and customers? Then this might be the perfect opportunity for you!
At Bridgestone Mobility Solutions, we’re looking for a highly motivated and proactive Field Service Intern to join our team in Barcelona. You’ll be working closely with a team of six, supporting them in their daily tasks and contributing with your own ideas and suggestions to help drive improvements across the South Region.
Your Day-to-Day:
Processing Installation Orders via Salesforce:
Review and assess new installation and aftersales service requests.
Select the appropriate Installation Partner (IP) based on the service requirements and assign corresponding work orders.
Manage and coordinate work orders with installation partners and customers, ensuring effective communication (primarily via phone).
Installation Coordination:
Maintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. actual).
Ensure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed.
Communicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs).
Verify and close work orders upon confirmation of successful installations.
What you bring to the table:
There is no set route to become part of Bridgestone Mobility Solutions. But to be successful in this role, this is the kind of profile we have in mind:
Good communication skills in Spanish (Portuguese and or Italian is a plus).
Mandatory to be able to make a 6-month agreement with the university, with the possibility to extend!
Experience with process documentation (eg. flow charts + process description) + process improvement.
Strong interest in working in a B2B environment
Ideally, some experience in a customer-facing position.
You are solution-oriented and accurate person with a positive attitude.
Enjoy working in a team in an international and dynamic environment.
Good computer and administration/organization skills.
Understanding technical issues is an asset.
Why you will love working for us:
The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.
Let’s not forget the good stuff!
Birthday off.
Volunteering time off.
Unlimited Access to LinkedIn Learning.
Access to Gofluent platform to learn new languages.
Employee Assistance Program.
Free access to CALM (top mental health app).
Internship allowance.
Get to know us:
We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.
The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.
Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.
Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.
Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.
Ready to join us?
If that's a yes, please apply and upload your CV in English.
Please note that pre-employment screening might be part of the selection process.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.