Customer Support Specialist
We are seeking a full-time Customer Support Specialist who is passionate about our technology and dedicated to providing excellent customer service.
As part of our team of 10 colleagues, you will report to the Regional Team Leader for the South. Your primary responsibility will be identifying, troubleshooting, and efficiently resolving customer issues by collaborating with peers and other customer-facing departments.
At Webfleet Solutions, customer satisfaction is our top priority, and we strive to cultivate long-lasting relationships with our customers by consistently delivering exceptional experiences and prioritizing their needs.
Here's a little taste of your challenge:
Proficiency in problem-solving is essential, which involves making sound decisions, managing time effectively, and prioritizing assigned tasks promptly;
Proactively manage customer expectations through initiative, empathy, and excellent communication skills;
Provide product information and effective technical and administrative support through multiple channels (phone and email) for Spanish and Portuguese markets;
Provide customers with a personalized experience, effectively solving their issues and inquiries, while keeping customer satisfaction and swift resolution at the core of every decision and behavior;
Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for the customers.
What do we expect from you?
There is no set route to becoming a Customer Support Specialist, but to be successful in this role, this is the kind of profile we have in mind:
Customer-focused with a drive to deliver exceptional experiences;
Capable of understanding and having empathy with customer needs;
Proficient in interpersonal communication with a diverse customer base;
Detail-oriented and well-organized;
Enthusiastic about learning new products and technologies and applying that knowledge in practical ways;
Capable of handling both proactive and reactive situations with strong attention to detail, even under pressure;
Ability to adhere to standard processes and practices within designated service levels;
Collaborative and a team player;
Previous experience with CRM systems, such as Salesforce, is beneficial;
Excellent written and verbal Spanish and English communication skills and proficiency in Portuguese;
What can you expect from us?
The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job every day if you don’t like the people, you work with;
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.
Let’s not forget the good stuff!
Working from home up to 3 days a week.
500 euros gross to set up your home office and additional monthly home office allowance;
Chance to work abroad for 40 working days per year
Birthday off and volunteering time off.
Additional health and dental insurance.
100% employer-funded pension scheme.
Lunch, childcare, or transportation vouchers.
Unlimited access to LinkedIn Learning.
Access to Gofluent platform to learn new languages.
Employee Assistance Program.
Discount on Bridgestone tyres.
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Who are we?
Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.
Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.
More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.
Want to join us?
If that’s a yes, please apply and upload your CV (In English)
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We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.