Associate Manager Field Services (Temporary contract)
At Bridgestone Mobility Solutions / Webfleet, we are looking for a Associate Manager Field Services (temporary) who will be responsible of maintaining full visibility and control over all work orders and projects within their region, ensuring a comprehensive overview of tasks and available resources. By centralizing this oversight, they can strategically assign work to the right partners and channels, optimizing productivity and efficiency while minimizing delays and resource bottlenecks
Your Day-to-Day:
1. Installation Partner performance monitoring and improvement:
Monitor and track key performance indicators (KPIs) such as work order completion times, quality of service, and customer satisfaction
Establish regular meetings with Installation Partners, Field Services Specialists, and Quality Coordinators to ensure work orders are managed according to our quality standards and service level agreements (SLAs). Introduce and implement new processes as needed.
Track response and resolution times in alignment with Field Service Specialists.
Maintain a robust and efficient network by adding, maintaining, or removing third-party partners.
2. Account Management for Strategic Accounts/Pilots:
Coordinate and manage complex installation projects involving high-volume deployments for key customers requiring tailor-made adjustments, such as additional hardware, complex preparation for software integration, and/or non-WFS hardware.
Participate in rollout planning meetings with both direct customers and internal stakeholders (e.g., Account Managers, Customer Support).
Ensure direct communication with customers and align with Sales Engineering and Customer Support teams.
3. Cost control and compliance:
Review overall service costs including revisions, warranties, and SLAs.
Monitor and ensure compliance with agreed SLAs to review and validate invoicing, in alignment with the Quality Coordinator and other internal stakeholders (e.g., Customer Support, Sales).
Ensure the service department operates within budget.
Identify and introduce cost-saving opportunities.
4. Systems and tools operative:
Identify and address communication gaps between systems by collecting and analyzing feedback from Field Services Specialists and Installation Partners during regular meetings.
Collaborate with regional stakeholders to prioritize and implement technical solutions that enhance system integration and operational efficiency.
Ensure timely review of SLAs and quality control by improving data synchronization and communication protocols between internal systems and those of installation partners.
What you bring to the table:
There is no set route to become part of Bridgestone Mobility Solutions. But to be successful in this role, this is the kind of profile we have in mind:
5 years of experience in managing projects with knowledge of project management methods;
Experience with customer facing projects;
Good communication skills to align with internal and external stakeholders in English and Spanish
Driven self-starter with a positive outlook, being flexible and thinking outside the box;
Your ability to connect with stakeholders, creating relationship and federating people around your goals will be key here.
MS Office software (especially Excel), Salesforce is a plus;
Basic understanding of technical aspects related to vehicle installations
Technical affinity for Telematics and related topics to vehicles/technology is a plus
Why you will love working for us:
The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.
Let’s not forget the good stuff!
Working from home up to 3 days a week;
500 euros gross to set up your home office;
Home office allowance
Change to work abroad for 40 working days per year;
Birthday off and volunteering time off;
Additional health and dental insurance;
100% employer funded pension scheme;
Lunch or childcare vouchers;
Unlimited Access to LinkedIn Learning;
Access to Gofluent platform to learn new languages.
Employee Assistance Program.
Get to know us:
We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.
The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.
Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa.
Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.
Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.
Ready to join us?
If that's an yes, please apply and upload your CV in English.
Please note that pre-employment screening might be part of the selection process.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.